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Imperio
Client CRM

Know every client and bring them back

Centralise history, tags and conversations to run smart follow-up on every segment.

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  • A complete record per client
  • Alerts before a client slips away
  • Segments ready for campaigns

Illustrative screen with sample data.

What this module includes

History, tags and segments so every client comes back.

Unified client base

All your contacts in one commercial view.

Complete record

Appointment history, spend, preferences and visit frequency.

Dynamic tags

Mark profiles by value, risk or spending type.

Rule-based segmentation

Build audiences for campaigns and follow-up.

Context from WhatsApp

The conversation and the commercial activity stay on the record.

Inactivity alerts

Spot clients at risk of churning and win them back in time.

How it works

  1. 1

    The client interacts

    They book, buy or chat over the connected channels.

  2. 2

    Their profile grows

    Tags, frequency and history update automatically.

  3. 3

    Follow-up kicks in

    Campaigns and reminders that drive the next visit.

Frequently asked questions

What people usually ask us about the Client CRM module.

Can I import my current client base?

Yes. We guide you through an assisted migration of services, team and client base.

What counts as a client at risk?

A client who has stopped coming at their usual frequency. Imperio spots them so you can reach out before losing them.

Can I send campaigns to a segment?

Yes. In the Command Room you ask for the segment in plain language and review the campaign before approving the send.

Works best alongside

Loyalty

Apple and Google Wallet cards with stamps, points or cashback.

Automations

Reminders, follow-ups and win-backs that run on their own.

WhatsApp with AI

An agent that answers, books and collects deposits around the clock.

Applied demo

See the Client CRM module applied to your business

In 30 minutes we review how you work today and show you how to roll out this module in stages, without disrupting your schedule.

Duración

30 minutos

Objetivo

Plan comercial aplicable

  • Diagnóstico rápido de agenda, inasistencias y recompra.
  • Propuesta de implementación por etapas según tu equipo.
  • Sin compromiso comercial ni contrato anual.
Agendar reuniónCrear cuenta

Cómo será la reunión

  1. 1

    Diagnóstico

    Mapeamos dónde se escapan ingresos en agenda, WhatsApp y recompra.

  2. 2

    Prioridades

    Definimos qué implementar primero para ver retorno rápido.

  3. 3

    Plan

    Te llevas un plan de acción concreto, con próximos pasos claros.