Terms and conditions of use

This instrument governs access to, contracting of and use of the Imperio platform (the "Platform"), including its modules for calendar, clients, staff, register, reporting, loyalty, coupons, wallet, WhatsApp communications, automations and artificial-intelligence-assisted features. By registering for, accessing or using the Platform, the user declares that they have read, understood and accepted these Terms in full.

1. Parties and contractual scope

These Terms constitute a binding agreement between the account holder ("Client") and Hirely Partners, operator of the Platform. The Client is responsible for all use made by its owners, administrators, collaborators, staff members or authorized third parties under its account.

2. Purpose of the service

Imperio provides a SaaS solution for the commercial and operational management of beauty and barbering businesses. Features may be expanded, modified, limited or discontinued for technical, regulatory, commercial or security reasons without this constituting a breach by the provider.

3. Permitted use and prohibitions

The Client undertakes to use the Platform in accordance with applicable law, good faith and these Terms. It may not be used for unlawful activities, fraud, spam, impersonation, harassment, unauthorized messaging, abusive use of automations, improper data collection, reverse engineering, tampering with security or any act that affects third-party rights or the stability of the service.

4. Account, security and access control

The Client is the sole custodian of its credentials, sessions, permissions and settings. Any action executed from its account is presumed valid and authorized by the Client, absent conclusive evidence to the contrary. Hirely Partners assumes no liability for unauthorized access arising from the Client's negligence, improper sharing of passwords or security failures on the Client's devices.

5. Integrations, third parties and external services

The Platform may connect with third-party services, including payment gateways, Meta WhatsApp, Google Wallet, Apple Wallet, email, messaging and analytics. Those services are governed by their own terms, policies and service levels. Hirely Partners does not guarantee the continuity, availability, accuracy or ongoing compatibility of external services.

6. Billing, payments and no-refund policy

The Client accepts that every charge, payment, licence, subscription, activation, implementation, configuration, maintenance or service associated with the Platform is final and non-refundable. Accordingly, there are no refunds, reimbursements or compensation, in whole or in part, whatever the reason invoked, save where an applicable mandatory rule expressly requires otherwise.

7. Cancellation of the service

Any request for cancellation, termination or non-renewal must be communicated with at least thirty (30) calendar days' notice, by email sent exclusively to contacto@hirelypartners.com. Requests made late or through other channels may be rejected. During the notice period the service remains active and accrued charges remain payable.

8. Loyalty, promotions and wallet

The loyalty, points, rewards, discounts, coupons and wallet card modules are commercial support tools subject to the Client's configuration. The Client is solely responsible for accrual and redemption rules, promotion conditions, communication to end consumers, tax and regulatory compliance, and handling operational contingencies arising from its commercial policy.

9. AI, automations and communications

AI features, automatic replies, suggestions and conversational flows are assistive, do not constitute professional advice and may contain errors. The Client must validate their content before productive use and assumes full responsibility for decisions, messages and actions executed through those modules.

10. Availability, maintenance and changes

The service is provided "as is" and "as available". Hirely Partners may carry out maintenance, updates, architectural changes, security measures or functional adjustments without prior notice where necessary for continuity, compliance or risk mitigation.

11. Disclaimer of warranties and limitation of liability

To the maximum extent permitted by law, Hirely Partners excludes all express or implied warranties and shall not be liable for direct, indirect, incidental, special or punitive damages, loss of profit, loss of data, loss of opportunity, business interruption, third-party claims or any other harm arising from the use of or inability to use the Platform. Likewise, Hirely Partners does not take responsibility for claims by the Client or third parties connected to the Client's commercial operation.

12. Indemnity

The Client undertakes to hold Hirely Partners, its directors, representatives and collaborators harmless from any action, penalty, fine, claim, damage, cost or expense (including legal fees) arising from the use of the Platform by the Client, its personnel, its end users or third parties connected to its operation.

13. Intellectual property

All intellectual property rights in the Platform, its code, trademarks, interfaces, content, processes, models and documentation belong to Hirely Partners or its licensors. These Terms transfer no ownership to the Client.

14. Term, suspension and termination

Hirely Partners may suspend or terminate accounts in the event of contractual breach, operational risk, regulatory requirement, abusive use or non-payment. Termination does not extinguish prior obligations, accrued charges or liabilities already incurred.

15. Changes to these terms

Hirely Partners may amend these Terms at any time. The version published on this page is the version in force and applicable. Continued use of the Platform implies acceptance of the changes.

16. Legal contact

For notices, contractual matters and legal communications, write to contacto@hirelypartners.com.